gigas

Privacy Policy

Your personal privacy is very important to us. This page outlines our policy concerning the security and privacy of your personal information.

GIGAS HOSTING, S.L. (GIGAS) guarantees that all information received from its customers and users will be used in accordance with the guidelines, rights and limitations contained in the Spanish Law 15/1999 of 13th of December 1999, that regulates Personal Data Proteccion (LOPD, Ley Orgánica de Protección de Datos).

By using the gigas.com website, blog, customer control panel and online purchasing area, you accept the practices described in this Privacy Policy. We may update our Privacy Policy from time to time to take account of evolving requirements such as changes in technology or legislation, and request that you refer back to this Policy frequently to become aware of any such revisions. In addition, we recommend that you review the privacy policy of any website accessed through the gigas.com website as these sites may be subject to different privacy practices. GIGAS is not responsible for those websites or for the information made available thereon.

SECURITY

When you start completing a purchase for GIGAS products or log into your personal account you can do so through a secure server. Furthermore, all payment information is entered through a secure connection between your browser and the servers that process the payment. The use of Secure Socket Layer (SSL) technology means that all personal information, such as your credit card number, will be encrypted and transmitted in a completely secure manner as it travels across the Internet.

If your browser supports SSL (all modern browsers do), and if you entered our site via our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise the transmission of your personal data may not be protected and GIGAS disclaims any responsibility in this regard.

PERSONAL INFORMATION COLLECTED

When you purchase one of our products we will require you to complete a form and provide us with certain information which may include the following:

Name
Address
Phone numbers
E-mail address
Products ordered
Twitter account
NIF/ID Card/Passport Number/VAT Number
Credit Card/Paypal Account

All user personal information is stored in a database registered with the Spanish Data Protection Agency, in a file called “CLIENTES” and complies with all aspects of the Spanish legislation. This information is solely used for the purpose of processing your order and serving you as a customer. From time to time we might also send you commercial information and offers that we deem might be of your interest. In no case will this information be used for other purposes or transferred to any third parties for other purposes. Credit card details are collected and stored for the purpose of allowing recurring charges, but the security code of the credit card is only used in the first transaction and is not stored afterwards, for security reasons.

When you place an order, you become a Registered User which will save you time when you place an order in the future, pre-filling your personal details in the purchase area. You will also be able to log in and check and modify your personal details stored, control and manage your products and view and print your invoices, as well as your order history and status. We may also send Registered Users information on products and special offers which we think you may find of interest and regular newsletters. Registered Users will be able to opt-out of such communications.

Registered users will be asked to provide a Password to log into the gigas.com website. The password will be stored encrypted in our servers and GIGAS personnel will not have access to these passwords in plain text. Should you lose or forget your password we will not be able to retrieve it for you, although we will be able to reset it with a new one. The registered user should keep this password secret and will be responsible for the misuse or communication of this password to other persons. GIGAS will not be held responsible for any access derived of a misuse of the password.

You declare that all personal data provided to us is true and correct at the time and that any changes will be communicated or updated directly in your account area of our website.

USE OF YOUR PERSONAL INFORMATION

We use your personal information to identify you as a customer, to process your orders and to deliver relevant information to you in connection with your purchases and orders. We may also use the personal information of Registered Users to provide you with information which we think you may find of interest. This may include information about services, products, special offers and promotions offered by GIGAS or other affiliated parties. We may contact you by any means of communication for which you have given us contact details, including by post, e-mail, twitter, chat, fax and telephone. However, you may choose not to receive such information by writing to us to opt-out of such communications.

GIGAS will transfer data to third parties only in the case that was needed to deliver our services to you. One example of this is the transfer of the relevant information to the specific national or international registrar in the case of registering a domain. In this respect ICANN and local registries require that the owner of a domain authorizes the data to be published and publicly accessible through the relevant WHOIS, including owner identity, administrative contact, technical contact and billing contact.

COOKIES AND OTHERS

Cookies

Cookies are very small text files stored on your hard drive. They uniquely identify your computer and allow us to store session information, improve website security and help us to customise your website experience. A unique user identity is created which ensures that you are not required to re-enter login details as you move throughout the website. As described in more detail below, they may also be used to assist us in making our website and our emails work more efficiently as well as to provide us with business and marketing information. For more detailed information on cookies, visit www.allaboutcookies.org.

Web Analysis

This website and online shop uses web analysis technology from third parties like Clicky and Google Analytics to collect visitor data. This data is collected anonymously to be used for marketing and web optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies from our online partners may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. By supplementing our records, this information helps us learn things such as what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our online partner logs the information coming from our site on our behalf, we control how that data may and may not be used.

If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of this website analysis tool by turning cookies off in your browser.

Email Analysis

We may use e-mail delivery and marketing companies to send e-mails that you have consented to receive. Pixel tags and cookies are used in those e-mails and at our website to help us measure the effectiveness of our email campaigns and how visitors use our website. Through the use of pixels in the email and cookies in the website, we will gather information about Emails Opened, Email Format and Click Tracking. This information will allows us to understand the percentage of users opening an email, whether their email client allows HTML or plain text content and the way they interact with that email and the subsequent website pages linked.

Please note that this information is for our use only - we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.

ACCESSING AND MODIFYING YOUR DETAILS

You may access and update any of the information we store as a Registered User. In order to do so, please go to our website gigas.com, click on the “CLIENT LOGIN” link at the right top corner and log in entering your login details.

You can also exercise your rights to access, amend, delete and contest the data we have about you. Should you wish to exercise any of these rights, please send us your written request to GIGAS HOSTING, SL by post (Avenida de Fuencarral 44, Edif. 1, 28108 Alcobendas, Madrid, SPAIN) or by email to privacy@gigas.com. You can also contact us through our website’s Support section. Do not forget to clearly state the right you wish to exercise.

CUSTOMER DATA STORED IN GIGAS SERVERS

The customer acknowledges and accepts that in the event of a technical issue, exceptionally our engineers might have to access the physical server in which the customer data is store and by doing so in very rare circumstances might access customer data. Should this be the case, our engineers will limit their activities to the fixing of the technical problems without using the access or the data that they might have access to for any other uses.

GIGAS also informs that according to the Spanish Law 25/2007 of 18th of October 2007, that regulates the electronic data communications, GIGAS may have to store and retain certain information for the access of the relevant and legitimate public authorities.

CONTACT US

If you have any other concerns, suggestions or questions about any issues relating to privacy on any of GIGAS online properties, please contact us via e-mail (privacy@gigas.com) or our Support section.