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knowledgebase

Can I add resources to or upgrade my Cloud?

YES. You can increase the resources of any Cloud product in real time either by adding new resources or upgrading to a higher plan: * ADDING RESOURCES. The resources you can add are extra hard drive space, additional IP addresses (only DataCenter pro...

Can I transfer my domains or buy new ones?

YES. As a customer of one of our cloud products (Cloud VPS or Cloud Datacenter) you can also buy domains or transfer your own. Domains are offered at reduced prices and only available to existing customers, so that they can be associated to their C...

CONDITIONS AND RESPONSIBILITIES OF GIGAS HOSTING’ SUPPORT DEPART...

The conditions that the GIGAS HOSTING’ SUPPORT DEPARTMENT follows when solving requests or incidence (Tickets) including in this document, are accepted when hiring a new product because the support service is an added value to the Cloud product hired with...

Disk addition Guide

[1] _Access your Control Panel through the upper bar on Gigas´ site.log inn to your Cloud._ _ [2]_ _Click on "Services" ._ _ [3]_ _Click "List Services" to find the Cloud server you wish to add disc to…_ _ [4]_ _… click the produc...

How can I cancel Gigas service?

Cancelling a service with GIGAS is as easy as purchasing it. Cancelling can be done at any time and no further charges will be made after the cancellation has been processed. Should you want to cancel any of your Cloud Services, please contact our ...

How can I take advantage of the 10-Domain Plesk Panel Gigas gives...

When you purchase any of Gigas Cloud Products, you will receive an email discount coupon with a code. This code allows you to obtain your Plesk Panel 10 free of charge. Go to the Gigas Control Panel [1], click on Services, then licenses and then se...

How do I get my coupon to buy a Standard Backup license?

Once you have purchased a VPS with the characteristics and conditions of the promotion, you must: - Submit a ticket to support@gigas.com [1], from your registration eMail account (or contact by phone / chat), requesting the coupon to purchase your b...

How may I discontinue my recurring Paypal payment?

It is very simple. You just have to follow these steps: * Go to www.paypal.com [1] and enter your Paypal credentials: [2] * In the "My Account" tab, click "History" on the upper menu. [3] * In the next screen, click the following options: "M...

My cloud has more resources than I need. Is possible the downgrad...

YES. In order to do so you just have to send a ticket to the Support Dept. from within the Gigas Control Panel, requesting the downgrade and supplying the following information: * Product (Cloud) you wish to Downgrade from _(for instance, Clou...

Reinstallation of the operating system.

To reinstall the operating system, simply you should go to the Cloud server to format, once in the panel choose the following option: [1] Click "Re-Install OS", and you´ll go to the next screen where you can choose from a variety of templates. ...

Upgrade Plesk 10 to Plesk 11

To upgrade your Plesk panel, you have to complete the following steps: First you log in to Plesk. * Once you're in the Panel at the menu click "Server Management" the Tools and configurations. Next click menu "Panel" the Updates and Upgrades o...

What operating systems can I install on my Cloud Server?

GIGAS offers a wide range of Operating Systems (OS) Templates. Some are free (marked below as free) and others have a license cost. Licenses for Windows and others are available for purchase from the Control Panel. You can reinstall and change OS Templa...

WINDOWS’ CHECKDISK FOR RESIZEs

1. - We must access via remote desktop to our Windows server and open a console. 2. - We execute the command "CHKDSK /f" 3. - We confirm the check disk for being executed after the next booting of the server. 4. - We execute the command "shutdown -r...

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