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{{In English |Autenticacion_2FA}}
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{{En español |2FA}}
  
== Autenticación en dos pasos ==
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Two-step authentication adds an extra layer of security to your account, ensuring that you're the only person who can access it. When you activate it, you will have to enter a security code in addition to your password each time you log in.
  
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To activate it, access your Gigas panel https://gigas.com/panel/ open the menu and select my account, on this page is the button to activate it.
  
La autenticación en dos pasos añade una capa adicional de seguridad a tu cuenta, garantizando que seas la única persona que puede acceder a ella. Cuando la actives, deberás introducir un código de seguridad además de tu contraseña cada vez que inicies sesión.
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[[File:2FA-1.png]]
  
Para activarlo accede a tu panel de Gigas https://gigas.com/panel/ abre el menú y selecciona mi cuenta, en esta pagina esta el boton para activarlo.
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On the next screen we explain the steps to follow:
  
[[File:2FA-1.png]]
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STEP 1: Download the authentication app There are many free apps on the market to perform 2-step authentication. We recommend you:
  
 
En la siguiente pantalla explicamos los pasos a seguir:
 
 
'''PASO 1''': Descarga la app de autenticación
 
Existen muchas apps gratuitas en el mercado para realizar una autenticación en 2 pasos. Nosostros te recomendamos:
 
  
 
'''Google Authenticator'''
 
'''Google Authenticator'''
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[iOS][https://apps.apple.com/us/app/microsoft-authenticator/id983156458]
 
[iOS][https://apps.apple.com/us/app/microsoft-authenticator/id983156458]
  
'''PASO 2''': Escanea el código QR
 
Para habilitar la autenticación en dos pasos, escanea el código QR con tu aplicación de autenticación. Una vez que hayas configurado tu aplicación de autenticación, introduce tu contraseña y el código temporal generado por la aplicación.
 
  
'''PASO3''' Pulsa en botón "Activar autenticación en dos pasos"  
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'''STEP 2''': Scan the QR code
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To enable two-step authentication, scan the QR code with your authenticator app. Once you've set up your authenticator app, enter your password and the temporary code generated by the app.
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'''STEP3''' Click on the "Activate two-step authentication" button
  
 
[[File:2FA-2.png]]  
 
[[File:2FA-2.png]]  
  
Desde este momento esta activa la autenticación en dos pasos, puedes comprobarlo y desactivarlo desde el menú tu cuenta.
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From this moment on, two-step authentication is active, you can check and deactivate it from the menu your account.
  
 
[[File:2FA-4.png]]
 
[[File:2FA-4.png]]
  
La siguiente vez que inicies sesión te pedirá tu contraseña y código generado desde la App, de manera opcional puedes marcar la casilla de verificación para no te pida el código durante 30 si usas el mismo navegador y dispositivo.
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The next time you log in, it will ask you for your password and code generated from the App, optionally you can check the checkbox so that it does not ask you for the code for 30 if you use the same browser and device.
  
 
[[File:2FA-3.png]]
 
[[File:2FA-3.png]]
  
 
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'''In case you do not have the mobile phone to authenticate, you will have to contact support to recover access''', by any of these means:
'''En caso de no tener el teléfono móvil para hacer la autenticación tendrás que contactar con soporte para recuperar el acceso''', por alguno de estos medios:
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[Chat][https://gigas.com/support/visitor/index.php?/internodarknight/LiveChat/Chat/Request/_sessionID=/_promptType=chat/_proactive=0/_filterDepartmentID=10%2C80/_randomNumber=ccafrh3n46bj0h5ppxs7lh7m39n2vh9h/_fullName=/_email=/]  
 
[Chat][https://gigas.com/support/visitor/index.php?/internodarknight/LiveChat/Chat/Request/_sessionID=/_promptType=chat/_proactive=0/_filterDepartmentID=10%2C80/_randomNumber=ccafrh3n46bj0h5ppxs7lh7m39n2vh9h/_fullName=/_email=/]  
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Email: soporte@gigas.com
 
Email: soporte@gigas.com
  
Teléfono: al 900 247 000  
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Telf: al 900 247 000  
  
Te pediremos nos indiques los siguientes datos:
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We will ask you to provide us with the following information:
  
- Email de cliente principal (Email de registro)
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- Main customer email (registration email)
  
- Código de Identificación: (Puedes obtenerlo en el panel de cliente, pulsando sobre "Tu nombre" -> "Mi cuenta")
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- Identification Code: (You can obtain it in the client panel, clicking on "Your name" -> "My account")
  
De no disponer de estos datos por no poder acceder al panel necesitaremos que nos facilites una imagen de documento de identidad y comprobante de pago de la ultima factura abonada en Gigas.
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If you do not have these data due to not being able to access the panel, we will need you to provide us with an image of your identity document and proof of payment of the last invoice paid in Gigas.

Revisión del 14:00 6 jun 2023

Two-step authentication adds an extra layer of security to your account, ensuring that you're the only person who can access it. When you activate it, you will have to enter a security code in addition to your password each time you log in.

To activate it, access your Gigas panel https://gigas.com/panel/ open the menu and select my account, on this page is the button to activate it.

2FA-1.png

On the next screen we explain the steps to follow:

STEP 1: Download the authentication app There are many free apps on the market to perform 2-step authentication. We recommend you:


Google Authenticator

[Android][1] [iOS][2]

Microsoft Authenticator

[Android][3] [iOS][4]


STEP 2: Scan the QR code To enable two-step authentication, scan the QR code with your authenticator app. Once you've set up your authenticator app, enter your password and the temporary code generated by the app.

STEP3 Click on the "Activate two-step authentication" button

2FA-2.png

From this moment on, two-step authentication is active, you can check and deactivate it from the menu your account.

2FA-4.png

The next time you log in, it will ask you for your password and code generated from the App, optionally you can check the checkbox so that it does not ask you for the code for 30 if you use the same browser and device.

2FA-3.png

In case you do not have the mobile phone to authenticate, you will have to contact support to recover access, by any of these means:

[Chat][5]

Email: soporte@gigas.com

Telf: al 900 247 000

We will ask you to provide us with the following information:

- Main customer email (registration email)

- Identification Code: (You can obtain it in the client panel, clicking on "Your name" -> "My account")

If you do not have these data due to not being able to access the panel, we will need you to provide us with an image of your identity document and proof of payment of the last invoice paid in Gigas.