Managing your SAP Business ONE infrastructure in a uniquely secure cloud under different delivery models: IaaS, PaaS and SaaS.
>Our managed cloud infrastructure saves you money by reducing your dependence on ageing infrastructure, reduces the possibility of network downtime leading to lost revenue, and frees you up to focus on business planning and strategy.
Our customer care is second to none. You’ll have ongoing access to dedicated, expert tech consultants, and let us manage SAP Cloud Platform.
Our Operations Specialists will maintain and patch your SAP Business One cloud, while protecting it in a highly secure datacentre with inbuilt physical and network safeguards.
The peripheral security of our private cloud at the outset of this agreement is managed using Palo Alto security appliances.
As part of the Service all administration to end users accounts, access levels and change management will be managed under the terms of this Service. Gigas will manage the operating system and the operating system’s user account.
Database backups are included in the service delivery; As standard, a nightly platform backup is run which protects all Virtual Machines on that platform. Customers are able to purchase an advanced backup solution.
General Move, Add, Changes are considered part of the SAP Business One Managed Cloud solution.
All relevant server platform and client access licencing is incorporated into this agreement excluding any end user applications e.g. SAP Business One, MS Office, etc.
All platform and security patching is managed within the SAP Business One Managed Cloud solution. Any service windows required for same will be booked in advance with the Customer to ensure minimal disruption to the Service.
Our support team proactively manage the entire cloud platform through to peripheral Data Centre Firewall while ensuring all security & data protection current best practices are adhered to. This wrap up service allows you to focus on adding value to your Organisation.
Our support team proactively manage the entire cloud platform through to peripheral Data Centre Firewall while ensuring all security & data protection current best practices are adhered to. This wrap up service allows Ignitar to incorporate Business Continuity (BC) and Disaster Recovery (DR) as standard within the cloud offering to their clients.
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