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Backup Disaster & Recovery Specialist

(Colombia)

At Gigas, we are looking for a profile of Backup & Disaster Recovery Specialist to join our Backup & Disaster Recovery team in Colombia.

Job Mission
Ensure the proper functionality of clients' backup systems by resolving incidents and guaranteeing the quality of Backup and Disaster & Recovery services, both in production and administration, aiming to achieve customer satisfaction and the continuity of their operations.

What responsibilities and tasks will you be in charge of?

• Management of systems and incidents at the client Backup level, across managed and unmanaged environments.
• Management of client backup monitoring systems.
• Development of new products related to Backup technology.
• Configuration and optimisation of management systems for the Level2 Backup department.
• Continuous training for the Level1 team on Backup incidents and specific configurations.
• Customer support primarily via ticketing and occasionally by phone.
• Direct support to colleagues regarding any questions or needs.
• Support for the pre-sales team with project-related queries.
• Migration of services from other companies and technologies to Gigas services.
• Drafting technical and functional documentation (procedures) for team usage and continuous department improvement.

Minimum Requirements

At least 2 years of experience in:

• Administration of Windows and Linux systems as well as networks.
• Systems, focused on backup with Veeam, Ahsay, ARCServe.
• Virtualisation with VMware and Microsoft Hyper-V.
• English (sufficient proficiency for written communication required).
• Bash and PowerShell.

Specific knowledge of VMware and Microsoft Hyper-V will be highly valued.

What skills would we like you to have?

• Analytical thinking and results-oriented approach.
• Self-management and dynamic learning.
• Ability to solve complex problems.
• Creativity and originality when tackling undocumented issues.
• Resilience and stress management.
• Teamwork skills.
• Ability to prioritise under a high workload.

What do we offer?

• Permanent contract.
• Competitive remuneration consisting of fixed and variable components.
• Working hours: Monday to Friday, 08:00 to 17:00. Entry into the Department's on-call rotation in the short term.
• Hybrid work model.
• Excellent work environment.

N2 Cloud Controller

(Spain)

At Gigas, we are looking for a N2 Cloud Controller profile for our N2 Cloud team in Spain.

Job Mission
You will focus on the day-to-day management of migration projects, including handling requests, assigning technicians for migrations, and tracking their progress. You will also be responsible for managing all reporting systems and data input for the projects.

What responsibilities and tasks will you be in charge of?

• Task control for executing migrations.
• Task assignment to the team to complete migrations on time and correctly.
• Input of management and migration control systems.
• Review of documentation and management of document updates.
• Review of BAU (Business as Usual).
• Support to the migration and BAU teams.
• Main customer service for managing priorities.
• Drafting of technical and functional documentation (procedures) for team use and continuous improvement of the department.

Minimum Requirements

3 years of experience in:

• Windows systems administration.
• Project management.
• Configuration of Backup, Firewall, and monitoring systems.

Knowledge in:

• Windows at a systems level (advanced level).
• Bash and Powershell.
• Zabbix at a systems level.
• SAGE systems administration.
• Project, task, and team management.
• KVM, Firewall (Fortinet), and Backup with Veeam_Backup.

English and Portuguese proficiency will be highly valued.

What skills would we like you to have?

• Analytical thinking and results-oriented approach.
• Self-management and dynamic learning.
• Ability to solve complex problems.
• Resilience and stress management.
• Ability to work in a team.
• Ability to maintain good relationships with the team and create a positive atmosphere.
• Ability to prioritize under a high workload.

What do we offer?

• Permanent contract.
• Competitive compensation consisting of fixed and variable components.
• Flexible schedule from Monday to Thursday from 08:00/09:00 to 17:30/18:30 and Friday from 08:30 to 15:00.
• Hybrid work model.
• Flexible compensation plan.
• Very good work environment.

Accounting-Financial Administrative

(Spain)

At Gigas, we are looking for an Accounting-Financial Administrative profile for our Finance team in Spain at our headquarters in Madrid.

Job Mission
You will be responsible for ensuring an accurate accounting record of the company's operations in accordance with established accounting standards, national accounting bodies, and the group’s accounting policies.

What responsibilities and tasks will you be in charge of?

• Accounting (recording journal entries).
• Managing supplier invoices.
• Bank reconciliation.
• Reconciliation of accounting accounts.
• Accounting closing tasks.
• Managing tax filings in collaboration and coordination with our financial accountancy firm.

Minimum Requirements

• Minimum 1-2 years of experience in the described functions.
• Proficiency in office tools (advanced level Excel).
• Experience with ERP systems (Navision/Business Central) is a plus.

What skills would we like you to have?

• Organisational skills.
• Analytical skills and attention to detail.
• Time management skills.
• Initiative.
• Problem-solving and incident management skills.

What do we offer?

• Permanent contract.
• Office hours with flexible start and finish times.
• Hybrid work mode.
• Very good work environment.

SysAdministrator Junior

(Portugal)

At Gigas, we are looking for a Systems Administrator Junior for our Portuguese subsidiary ONI to strengthen our N2 Cloud PT team.

Job Mission
Ensure customer trust and satisfaction in the services provided. Carry out all necessary actions to optimise the services delivered. Increase the specialist response capacity of the managed services team.

What responsibilities and tasks will you be in charge of?

• Implement IT solutions according to client needs;
• Provide support for the administration of Microsoft Windows, Linux, and Sun Solaris systems;
• Provide support and management for virtualised environments, including VMware, KVM, or others that may be adopted;
• Provide support for data network configuration and management;
• Provide support for storage configuration and management;
• Operate the backup platform and ensure its execution;
• Follow established procedures, proposing improvements where applicable;
• Promptly resolve incidents that may affect the proper functioning of systems;
• Resolve incidents affecting clients within SLA context in up to 4 linear hours;
• Respond promptly and with quality to client service requests;
• Implement solutions necessary for the correct functioning and evolution of the infrastructure;
• Integrate a prevention model with full 24x7 365 coverage.

Minimum Requirements

• Bachelor's degree in Engineering or an equivalent area in Information and Communication Technologies (complete or incomplete) (preferred);
• Minimum of 1 year of experience in:
  • Administration of Windows and/or Linux systems, VMware virtualisation, KVM or similar;
  • Knowledge of storage (valued);
  • Network management and firewalls such as Palo Alto, Fortinet, or similar (valued).
• Knowledge of bash and powershell, python or ansible (valued).
• Proactivity and commitment.

What skills would we like you to have?

• Ability to learn;
• Flexibility;
• Teamwork;
• Communication skills;
• Determination.

What do we offer?

• Open-ended employment contract;
• Hybrid working model;

Commercial Consultant

(Portugal)

At Gigas, for our Portuguese subsidiary ONI, we are looking for a Commercial Consultant to strengthen our Direct Sales team.

Job Mission
To achieve the assigned sales objectives, focusing on acquiring new customers and ensuring sustained business growth and full customer satisfaction, promoting a relationship of trust and profitability.

What responsibilities and tasks will you be in charge of?

• Carry out prospecting in the assigned target market to attract new customers, identifying, developing and positioning proposals with the best solutions and competitive advantages for commercial success;
• Report on open opportunities on a weekly basis, through accurate activity reports, with the monitoring of objectives to ensure the turnover plan;
• Manage the assigned portfolio through a personalized plan that generates a strong relationship of trust and proximity, with a view to lasting loyalty and sustained business growth;
• Continuously improve their knowledge of ICT solutions through annual commercial and technical certifications (with excellent results) of all the company's strategic services/products;
• Ensure the closure and resolution of internal processes to guarantee the highest quality of customer experience.

Minimum Requirements

• At least 3-5 years' professional experience in the ICT sector, especially in sales of Cloud services in SAS environments;
• Strong technical knowledge of Cloud (knowledge of Telco and Cybersecurity is valued);
• Knowledge of the technological solutions market and its competitors;
• Customer orientation;
• Proactivity and commitment.

What skills would we like you to have?

• Oral and written communication;
• Flexibility and adaptability;
• Empathy and transparency;

What do we offer?

• Open-ended employment contract;
• Hybrid working model;

System Administrator

(Spain)

At Gigas, we are looking for a SysAdmin profile to join our N2 Cloud team in Spain.

Job Mission
You will be responsible for the resolution of incidents and improvements on the migrated ERP services in the company as well as the proposal of actions that generate more added value to these products. You will also be in charge, together with the migration and governance team, of proposing and providing the improvements to be implemented in the following migration processes.

What responsibilities and tasks will you be in charge of?

• Resolution of technical issues in ERP-migrated environments.
• Execution of tasks in ERP-migrated environments, such as deletions, modifications, etc.
• Analysis of improvements to be applied to migrated environments and migration processes.
• Management of actions to be performed on events triggered in monitoring.
• Continuous review of systems, such as executed backups, and verification that all systems involved in the migration remain operational.
• Customer support via chat, phone, and ticket.
• Drafting of technical and functional documentation (procedures) for team use and continuous improvement of the department.

Minimum Requirements

3 years of experience in:

• Windows Server Systems Administration, with the ability to interact with CMD and PowerShell, and the use of Event Viewer for issue resolution.
• GNU Linux Systems Administration, with expertise in Linux bash, and the use of basic tools and command concatenation through the shell.
• KVM/QEMU virtualization system administration through the shell (virsh).
• Vmware virtualization system administration through a graphical environment.
• MySQL database administration, with the ability to perform cross-querying.
• Networking fundamentals and the ability to perform subnetting and work with VPNs.
• Perimeter network systems such as Fortinet Firewalls or similar.

Specific knowledge in monitoring, both in Zabbix and Pandora, third-party software management for backup, balancers such as HAProxy, F5 Balancer, CPanel or Plesk, and DNS and Fortigate Firewall, will be highly valued.

What skills would we like you to have?

• Analytical and results-oriented thinking.
• Self-management and dynamic learning.
• Ability to solve complex problems.
• Creativity and originality when dealing with undocumented problems.
• Resilience and stress management.
• Ability to work in a team.
• Capacity for prioritization in the face of a high workload.

What do we offer?

• Permanent contract.
• Competitive compensation composed of fixed and variable components.
• Working hours Monday to Thursday from 08:30/09:00 to 18:00/18:30 and Friday from 08:30 to 15:00. Short-term on-call shifts for the department.
• Hybrid work model.
• Flexible compensation plan.
• Excellent work environment.

Channel Service Manager

(Spain)

At Gigas, we are looking for a profile of Channel Service Manager for our Strategic Projects & Corporate Technical CS team.

Job Mission
You will be responsible for supporting Channel clients, from requirement gathering, migration support, to post-migration follow-up, ensuring the quality of the transition to Gigas and the first steps, reaching any technical and management level to achieve the desired outcome.
The main objective is to ensure that channel partners have a satisfactory experience when starting with Gigas and to guide them so they can progress without any issues.

What responsibilities and tasks will you be in charge of?

• Client management and service quality, ensuring high partner satisfaction.
• Consulting and identifying proposals (technical and financial) for service expansion.
• Initial support during the setup and migrations of Channel partners.
• Follow-up after migration.
• Timely resolution of incidents within Channel services.
• Technical support and resolution of problems/requests during the migration process to the channel product.
• Identification of improvements for the assigned clients.
• Internal work and management of detected improvements to apply them to the partner.
• Identification of issues or potential issues that may affect partners.
• Management of solutions to identified issues or potential issues that may affect partners.

Minimum Requirements

• 5 years of experience in managing Linux and Windows systems.
• 5 years of experience in technical management of IT teams and customer solutions.
• 3 years of experience in managing end clients.
• Desirable courses or certifications:
  - LPIC
  - RHCA
  - Veeam
  - NSE Fortinet
  - VMware

What skills would we like you to have?

• Analytical thinking and results-oriented approach
• Self-management and dynamic learning
• Ability to solve complex problems
• Creativity and originality
• Continuous technological evolution
• Resilience and stress management
• Flexibility
• Logical reasoning and problem-solving

What do we offer?

• Permanent contract.
• Compensation package consisting of fixed and variable components.
• Office hours with flexibility in start and finish times.
• Hybrid work arrangement.
• Flexible Compensation Plan.
• Very good working environment.

Senior Client Engineering Specialist

(Spain)

At Gigas we are looking for a Senior Client Engineering Specialist for our Client Engineering team.

Job Mission
You will be in charge of generating business by analysing and understanding the needs of customers and partners and developing technical-commercial proposals using our portfolio of products and services to present the best solution at the best price.

You will also be in charge of the active collaboration with the marketing areas to incorporate customer feedback and market needs that have been detected.

What responsibilities and tasks will you be in charge of?

• Daily support to the commercial area in the acquisition of new customers or partners, and in crossell / upsell actions.
• Participation in meetings with customers and partners for the collection of data and requirements (meetings may be face-to-face or telematic).
• Analysis of the customer's problems and needs.
• Elaboration of technical-economic proposals (offers) based on our products and services.
• Defence of the proposals prepared.
• Follow-up and support in the provision / start-up of the projects developed.
• Support to the commercial areas of Canal, Corporate and AAPP with presentations and demos.
• Provide training on Gigas products and solutions to sales representatives and partners.
• Collaborate with the marketing department in market analysis, presentations, webinars or other activities.
• Collaboration in supplier management.

Minimum Requirements
5 years of experience in technical activities related to the implementation / configuration / administration of servers, routers, firewall and cloud platforms.
3 years of experience in management tasks or liaison with end customers.
Experience in pre-sales area is desirable.
Valuable to have certifications such as MCSA, NSE Fortinet, VMware or any other platform such as Azue, AWS or Google Cloud.

What skills would we like you to have?

• Analytical and results-oriented thinking.
• Self-management and dynamic learning.
• Customer oriented.
• Problem solving.
• Ability to correctly interpret customer needs and problems.
• Pro-activity.

What do we offer?

• Permanent contract.
• Compensation package consisting of fixed and variable components.
• Office hours with flexibility in start and finish times.
• Hybrid work arrangement.
• Flexible Compensation Plan.
• Very good working environment.

Billing & Collections Support Specialist

(Colombia)

At Gigas, we are looking for a Billing & Collections Support Specialist for our Finance team in Colombia.

Job Mission
You will be responsible for improving billing accuracy, ensuring compliance with established deadlines, optimising efficiency in collections management, and maintaining clear and effective communication with clients, as well as providing administrative support for the Latin American subsidiaries of a listed Spanish Group located in Colombia, Mexico, Peru, and Chile.

What responsibilities and tasks will you be in charge of?

• Invoice generation and delivery: Ensure accurate and timely issuance of invoices to customers in accordance with the agreed terms and conditions.
• Accounts receivable follow-up: Proactively track outstanding accounts receivable, communicate with customers to manage overdue payments, and resolve billing disputes.
• Application of received payments: Accurately record and apply payments received from customers to their respective accounts, ensuring proper reconciliation.
• Billing issue resolution: Investigate and effectively resolve any billing discrepancies or issues, working collaboratively with other departments as needed.
• Management of service provisions: Ensure correct implementation within the specified timeframes.

Minimum Requirements

• Minimum of 3 years' experience in billing and collections roles.
• Proficiency in office tools (advanced level in Excel).
• Proficiency in billing and collections management software.
• Knowledge and experience with electronic invoicing platforms: Facturatech, Factura en Línea, Sunat, and Contpaq.
• Experience with ERP (Navision/Business Central) is desirable.

What skills would we like you to have?

• Organisational skills.
• Analytical skills and attention to detail.
• Time management skills.
• Initiative.
• Problem-solving and issue resolution skills.

What do we offer?

• Permanent contract.
• Office hours with flexible start and finish times.
• Hybrid work mode.
• Very good work environment.

SysAdmin (Google)

(Spain)

At Gigas, we are looking for a SysAdmin (Google) profile for our N2 Cloud team in Spain.

Job Mission
You will be responsible for the management and resolution of incidents and requests in the area, as well as providing support to the Level 1 Support and infrastructure teams.

What responsibilities and tasks will you be in charge of?

• Resolution of incidents and customer requests, related to Cloud systems in Linux and Windows environments, as well as Backup and Firewall systems, with quality, within established timeframes, using the Kayako helpdesk software.
• Alarm resolution.
• Drafting of technical documentation and procedures.
• Creation of scripts and cron jobs for process automation.
• Support and assistance to the Level 1 Support team.
• Assistance to the infrastructure team, identifying potential incidents and improvements.

Minimum Requirements
3 years of experience in:

• System Administration in Windows Server environments, with the ability to interact with CMD and PowerShell, and the Event Viewer tool for troubleshooting.
• Google tools at a functional level, configuration, and administration.
• Google Cloud Platform at the administration and user level.
• Administration of GNU/Linux systems, with experience in Linux bash, and use of basic tools and command concatenation through shell.
• Administration of KVM/QEMU virtualization systems through shell (virsh).
• Administration of VMware virtualization systems through a graphical interface.
• Administration of MySQL databases, with the ability to perform cross queries.
• Network fundamentals and the ability to perform subnetting and work with VPNs.
• Perimeter network systems such as Fortinet Firewalls or similar.

English (sufficient proficiency required for written communication).
Specific knowledge in SAP on Google Cloud, monitoring in both Zabbix and Pandora, management of third-party backup software, load balancers such as HAProxy, F5 Balancer, CPanel, or Plesk, DNS, and Fortigate Firewall will be highly valued.

What skills would we like you to have?

• Analytical and results-oriented thinking.
• Self-management and dynamic learning.
• Ability to solve complex problems.
• Creativity and originality when dealing with undocumented problems.
• Resilience and stress management.
• Ability to work in a team.
• Capacity for prioritization in the face of a high workload.

What do we offer?

• Permanent contract.
• Competitive compensation composed of fixed and variable components.
• Work schedule from Monday to Thursday, 08:30/09:00 to 18:00/18:30, and Friday from 08:30 to 15:00. Short-term on-call shifts for the department.
• Hybrid work model.
• Flexible compensation plan.
• Very good working environment.

How to apply? Write us an email at jobs@gigas.com, indicating in the subject line the job title and your name.

SysAdmin (Google)

(Colombia)

At Gigas, we are looking for a SysAdmin (Google) profile for our N2 Cloud team in Colombia.

Job Mission
You will be responsible for the management and resolution of incidents and requests in the area, as well as providing support to the Level 1 Support and infrastructure teams.

What responsibilities and tasks will you be in charge of?

• Resolution of incidents and customer requests, related to Cloud systems in Linux and Windows environments, as well as Backup and Firewall systems, with quality, within established timeframes, using the Kayako helpdesk software.
• Alarm resolution.
• Drafting of technical documentation and procedures.
• Creation of scripts and cron jobs for process automation.
• Support and assistance to the Level 1 Support team.
• Assistance to the infrastructure team, identifying potential incidents and improvements.

Minimum Requirements
3 years of experience in:

• System Administration in Windows Server environments, with the ability to interact with CMD and PowerShell, and the Event Viewer tool for troubleshooting.
• Google tools at a functional level, configuration, and administration.
• Google Cloud Platform at the administration and user level.
• Administration of GNU/Linux systems, with experience in Linux bash, and use of basic tools and command concatenation through shell.
• Administration of KVM/QEMU virtualization systems through shell (virsh).
• Administration of VMware virtualization systems through a graphical interface.
• Administration of MySQL databases, with the ability to perform cross queries.
• Network fundamentals and the ability to perform subnetting and work with VPNs.
• Perimeter network systems such as Fortinet Firewalls or similar.

English (sufficient proficiency required for written communication).
Specific knowledge in SAP on Google Cloud, monitoring in both Zabbix and Pandora, management of third-party backup software, load balancers such as HAProxy, F5 Balancer, CPanel, or Plesk, DNS, and Fortigate Firewall will be highly valued.

What skills would we like you to have?

• Analytical and results-oriented thinking.
• Self-management and dynamic learning.
• Ability to solve complex problems.
• Creativity and originality when dealing with undocumented problems.
• Resilience and stress management.
• Ability to work in a team.
• Capacity for prioritization in the face of a high workload.

What do we offer?

• Permanent contract.
• Competitive compensation composed of fixed and variable components.
• Work schedule from Monday to Thursday, 08:30/09:00 to 18:00/18:30, and Friday from 08:30 to 15:00. Short-term on-call shifts for the department.
• Hybrid work model.
• Flexible compensation plan.
• Very good working environment.

How to apply? Write us an email at jobs@gigas.com, indicating in the subject line the job title and your name.