In Gigas, we not only offer cutting-edge services in the digital world, but we also provide a unique opportunity for you to become the protagonist of your own success story.
We are a team of passionate and dedicated individuals working to push innovation and technology to new limits. We thrive on nurturing talent in every aspect and are committed to equality regardless of gender, country of origin, age, and diversity of abilities.
If you're seeking a place where your skills and passion can come together in an environment of constant growth, at Gigas, every day is an opportunity to learn, grow, and excel.
Credibility, respect, impartiality, camaraderie, and pride make Gigas the best place to work
Join Gigas, and may the force be with you
Send us your CV* at jobs@gigas.com, and we will contact you when we have an opening that suits you. Don't forget to specify the position you are applying for in the subject of the email.
In Gigas, we are looking for a Technical Support profile for our Cloud Support in Spain.
Job Mission
You will be responsible for providing a quality technical support service aimed at satisfying the customer by understanding from the first communication of the customer to Gigas as a convergent operator, to the relevant actions for its resolution within the time and manner established by the department, offering a complete satisfactory experience.
What responsibilities and tasks will you be in charge of?
Customer service via phone (Infoe) and ticket system (Kayako).
Accurate ticket management, categorization, and documentation of issue resolutions.
Monitoring of various alarm panels to execute alert actions and coordinate reviews with other company departments.
Direct management with vendors for incidents and maintenance.
Maintenance of repositories for internal procedures and technical issue resolution procedures using the Redmine tool.
Maintenance of repositories for customer queries.
Direct reporting of issues in the environment or production detected by the technician or reported by the customer.
Customer orientation, active listening, and empathy.
Ability to work in a team.
Capacity to manage high-volume work.
Organizational and adaptive skills.
Ability to contribute to improving the technical quality of the team.
What do we offer?
Permanent contract.
Remuneration composed of fixed and variable components.
Monday to Friday schedule from 09:00 to 18:00.
On-site work mode.
Flexible Remuneration Plan.
Very good working atmosphere.
How to apply? Write us an email at jobs@gigas.com, indicating in the subject line the job title and your name.
Expert Support Engineer
(Colombia)
In Gigas, we are looking for a profile of Expert Support Engineer for our team of N2 Cloud in Colombia.
Job Mission
You will be responsible for implementing and providing support for the server, backup, and security solutions provided by Gigas according to the scope of managed support.
What responsibilities and tasks will you be in charge of?
Installation and technical support for servers and Windows Server.
Support for Linux via command line.
Configuration of client server networks in the Gigas panel.
Installation of Fortigate firewall and rules required by clients.
Configuration of advanced backup services and backup tasks.
Management of Users and groups of Active Directory or local directories.
Group Policies of Active Directory and local directories.
Provision and delivery of services to clients.
Documentation and response to customer requests or incidents.
Telephone and chat support for clients.
Minimum Requirements
Experience of 3 years in IT:
Windows Server and Linux.
Linux administration under commands.
Configuration of LAN IP networks.
Assignment of policies, service publication, and Fortigate access.
Management of users and groups in active directory.
Management of local server users and groups.
Installation, configuration, and backup of SQL Server.
Installation of SAP Business One and SAP HANA installation.
Experience of 2 years in similar positions.
What skills would we like you to have?
Analytical thinking and results-oriented.
Self-management and dynamic learning.
Ability to solve complex problems.
Creativity and originality when facing undocumented issues.
Teamwork ability.
Analysis and diagnostic skills.
Ability to handle massive incidents and develop automatisms for repetitive incidents.
What do we offer?
Permanent contract.
Competitive compensation.
Monday to Friday schedule from 08:00 to 17:00.
Hybrid work model.
Very good working environment.
How to apply? Write us an email at jobs@gigas.com, indicating in the subject line the job title and your name.
Expert Support Engineer
(Colombia, english required)
In Gigas, we are looking for a profile of Expert Support Engineer for our team of N2 Cloud in Colombia.
Job Mission
You will be responsible for implementing and providing support for the server, backup, and security solutions provided by Gigas according to the scope of managed support.
What responsibilities and tasks will you be in charge of?
Installation and technical support for servers and Windows Server.
Support for Linux via command line.
Configuration of client server networks in the Gigas panel.
Installation of Fortigate firewall and rules required by clients.
Configuration of advanced backup services and backup tasks.
Management of Users and groups of Active Directory or local directories.
Group Policies of Active Directory and local directories.
Provision and delivery of services to clients.
Documentation and response to customer requests or incidents.
Telephone and chat support for clients.
Minimum Requirements
Experience of 3 years in IT:
Windows Server and Linux.
Linux administration under commands.
Configuration of LAN IP networks.
Assignment of policies, service publication, and Fortigate access.
Management of users and groups in active directory.
Management of local server users and groups.
Installation, configuration, and backup of SQL Server.
Installation of SAP Business One and SAP HANA installation.
Experience of 2 years in similar positions.
Intermediate level of spoken and written English (B2).
What skills would we like you to have?
Analytical thinking and results-oriented.
Self-management and dynamic learning.
Ability to solve complex problems.
Creativity and originality when facing undocumented issues.
Teamwork ability.
Analysis and diagnostic skills.
Ability to handle massive incidents and develop automatisms for repetitive incidents.
What do we offer?
Permanent contract.
Competitive compensation.
Monday to Friday schedule from 08:00 to 17:00.
Hybrid work model.
Very good working environment.
How to apply? Write us an email at jobs@gigas.com, indicating in the subject line the job title and your name.
Senior Client Engineering Specialist
(Spain)
At Gigas we are looking for a Senior Client Engineering Specialist for our Client Engineering team.
Job Mission
You will be in charge of generating business by analysing and understanding the needs of customers and partners and developing technical-commercial proposals using our portfolio of products and services to present the best solution at the best price.
You will also be in charge of the active collaboration with the marketing areas to incorporate customer feedback and market needs that have been detected.
What responsibilities and tasks will you be in charge of?
Daily support to the commercial area in the acquisition of new customers or partners, and in crossell / upsell actions.
Participation in meetings with customers and partners for the collection of data and requirements (meetings may be face-to-face or telematic).
Analysis of the customer's problems and needs.
Elaboration of technical-economic proposals (offers) based on our products and services.
Defence of the proposals prepared.
Follow-up and support in the provision / start-up of the projects developed.
Support to the commercial areas of Canal, Corporate and AAPP with presentations and demos.
Provide training on Gigas products and solutions to sales representatives and partners.
Collaborate with the marketing department in market analysis, presentations, webinars or other activities.
Collaboration in supplier management.
Minimum Requirements
5 years of experience in technical activities related to the implementation / configuration / administration of servers, routers, firewall and cloud platforms.
3 years of experience in management tasks or liaison with end customers.
Experience in pre-sales area is desirable.
Valuable to have certifications such as MCSA, NSE Fortinet, VMware or any other platform such as Azue, AWS or Google Cloud.
What skills would we like you to have?
Analytical and results-oriented thinking.
Self-management and dynamic learning.
Customer oriented.
Problem solving.
Ability to correctly interpret customer needs and problems.
Pro-activity.
What do we offer?
Permanent contract.
Compensation package consisting of fixed and variable components.
Office hours with flexibility in start and finish times.
Hybrid work arrangement.
Flexible Compensation Plan.
Very good working environment.
How to apply? Write us an email at jobs@gigas.com, indicating in the subject line the job title and your name.