Privacy policy

GIGAS HOSTING, S.A. (GIGAS from now on) cares deeply about ensuring the fundamental personal data protection right of all of its users, clients and anyone contacting the company, and it does so by complying with current personal data protection regulations.

This Privacy Policy must be accepted before any of our products can be purchased. This is because GIGAS needs to process your personal data (information needed to carry out our contractual agreement), however, this is always done in compliance with current personal data protection regulations.

Thus, only information necessary for the purposes of registering on the website and to provide services to meet the demands of the client will be compulsorily collected, and always in compliance with what is stipulated by current legislation on the Protection of Personal Data.

In addition, we recommend that you review the privacy policies of websites accessed via the gigas.com website as these sites are beyond the control of GIGAS and will have different privacy policies. GIGAS is not responsible for said websites nor for the information and content contained in and/or posted on them.

By accepting this privacy policy, you declare that all information provided to create an account is accurate and up to date. You must contact GIGAS if you wish to modify any personal information – or you can edit your information in the relevant section of our website. Users are solely responsible for any false or inaccurate statements or information provided to GIGAS as well as for any harm or damage that said action may cause the company.

We also reiterate that GIGAS is committed to scrupulously complying with every provision set out in current regulations regarding personal data protection. Specifically, GIGAS is committed to the obligation of keeping secret the information to which it has access and to take the necessary security measures to prevent access, modification or deletion of information in an unauthorized manner.

Who is responsible for your personal data?

GIGAS, whose registered office is on Avenida de Fuencarral 44, Edificio 1, 28108 Alcobendas and whose tax identity number (CIF) is A-86125218, is responsible for the processing of data relating to the different processes regarding the management of personal data provided by users, clients, potential clients, partners, suppliers or any other person who requests information and who provides personal data.

We would like to inform you that you may contact GIGAS’ Data Protection Officer in writing at the following email address dpo.cliente@conversia.es or by calling 902877192.

Furthermore, we would like to inform you that regarding the processing of data on information management referred to in this section, there are no entities jointly responsible for its processing.

What type of data do we have about you and how did we obtain them?

The kind of personal data that GIGAS processes with regard to interested parties mentioned in section 1 are:

• Identification information
• Postal and/or electronic addresses
• Financial and transaction information
• Professional information
• Marketing information
• Personal circumstances

In no case do we process specially protected data. All of the above-mentioned information is either obtained directly from you via a marketing offer, a contract proposal, request for information, etc., or by your company when they provided us with identification information and other information necessary to carry out a contractual relationship with GIGAS or because data were requested. It is your obligation, or that of your company, to provide us with updated data in the event of any modification. With regard to data of possible employees, these were obtained when they submitted their CV, or their application was obtained via the services of an employment portal. In the case of the latter, by sending us your CV information you have authorized us to transmit said data to our company.

GIGAS would like to inform its clients that the information it hosts on the company’s cloud servers can only be accessed by the clients themselves and never by GIGAS. Servers and access policies are managed by the client, and GIGAS does not have access unless specifically given permission by a client who allows us to be a temporary user by setting up access in accordance with their firewall’s rules. It is the client’s responsibility to remove said user or to regenerate the access credentials.

Regarding the information hosted on our company’s servers, GIGAS can in no case whatsoever encrypt or pseudonymize the information, or prevent, in any other way, a client from accessing the information and hosting it in the way they wish within our infrastructure.

How long do we keep your data?

The personal data of the interested parties referred to in section 1, and collected by GIGAS through the various contact and/or information collection forms, will be retained for as long as the holder of the data does not exercise his/her right of deletion. The information provided will be retained for as long as the business or commercial relationship between the parties is maintained, and legal minimum periods of retainment will be respected in accordance with the type of information involved.

Thus, GIGAS will retain your personal data for as long as is reasonably necessary, taking into account any need to deal with matters or to resolve problems, make improvements, activate new services, and comply with the requirements of applicable legislation. This means that we may retain your personal information for a reasonable period of time even after you no longer use our products or you stop using this website. After this period, your personal data will be deleted from all of GIGAS’ systems.

What is the purpose of processing your information, and on what lawful basis is it done?

At GIGAS we process the information provided by interested parties in order to manage the various activities that stem from the provision of the service itself, from possible marketing actions, from requests for information, etc. We therefore use your information to carry out some of the following actions based on the appropriate lawful basis:

PURPOSE OF PROCESSING	LAWFUL BASIS
Set-up and carrying out the services contracted by the client	Execution of a contract
Marketing information and/or advertising mail/emails	Consent by the person concerned
Administrative management, invoicing, accounting and legal obligations	Execution of a contract
Management of information provided by users using company services and for the installation of cookies	Consent by the person concerned
Replying to your requests for information and sending you related information that may be of interest to you	Legitimate interest

With regard to the aforementioned legal bases, you are obliged to provide personal data. In the event that you do not provide your personal data, a contract cannot be executed, legal obligations (or those derived from the public authorities) cannot be fulfilled, and the information requested cannot be provided.

We will not create marketing profiles based on the information provided and consequently no automated decisions will be made based on that profile.

To which third parties may your data be transmitted?

We would like to inform you that we may provide your personal data to Public Administration bodies and competent Authorities should GIGAS receive a legal request from said Authorities or in cases where, acting in good faith, we consider such action to be reasonably necessary to comply with a legal process; to respond to any complaint or legal claim; or to protect GIGAS’ rights or those of its clients and the general public.

GIGAS may provide your personal data to third parties (e.g. internet service providers who help us run our website or that carry out contracted services, as well as technical computer support and maintenance companies, logistics companies, tax advisers, accounting and tax consultants, etc.). Third parties must, at all times, maintain the same levels of security as GIGAS with regard to your personal data and, when necessary, are bound by legal obligations to keep your personal data private and secure, and may only use the information following specific instructions issued by GIGAS.

We would like to inform you that our company does not carry out international transmission of data regarding information management related to the groups mentioned in section 1.

What rights do you have as an affected or interested party?

Everyone has the right to obtain confirmation as to whether or not GIGAS is processing their personal data.

Specifically, interested parties may request the right to access their personal data, as well as to receive them in a commonly used or machine-readable format if the processing is carried out by electronic means (right to data portability).

Interested parties may also request the right to rectify inaccurate data or, when appropriate, request its deletion if, among other reasons, the information is no longer necessary for the purposes for which it was collected.

In addition, in certain circumstances, the interested party may request that the processing of their data be limited or, in specific circumstances and for reasons related to their particular situation, the interested party may exercise their right to oppose the processing of their data. GIGAS will thus stop processing said data, except for compelling legitimate reasons, or due to the exercise or defense of possible claims, or with regard to exceptions set out by applicable regulations.

We would also like to inform you that you have the right to withdraw, at any time, the consent you granted without it affecting the legality of the processing based on your consent prior to its withdrawal.

Likewise, you are informed that you may exercise the aforementioned rights by writing to us (see GIGAS’ contact details in section 1 of this Data Protection and Privacy Policy: ‘Who is responsible for your personal data?’) and enclosing/attaching a copy of your national identity document. You can also email us at the following address: info@gigas.com.

Furthermore, you have the right to file a complaint with the Spanish Data Protection Agency, in particular if you have not been able to exercise your rights satisfactorily.

By sending the data collection form you accept GIGAS’ privacy policy.

PRIVACY POLICY AND THE LIMITS OF THE BLOG

In accordance with the provisions of Law 15/1999 regarding Protection of Personal Data, dated December 13th , we inform you that these data will be included in a file owned by GIGAS and can be used to meet , manage and resolve questions, complaints, suggestions and issues raised by you regarding GIGAS. You also have the right to access these data, to rectify or cancel it if necessary, and to object data processing in the terms established in the aforementioned Law 15/1999. You may exercise these rights at GIGAS in Avenida de Fuencarral 44 , Bldg . 1 28108 Alcobendas , Madrid. Also, Gigas is not responsible for any comment in the blog, which is the result of each user's freedom of expression. We will examine each comment and we will limit the publication if it is either inappropriate content and / or violates the law, morals or public order.

SECURITY

When you start completing a purchase for GIGAS products or log into your personal account you can do so through a secure server. Furthermore, all payment information is entered through a secure connection between your browser and the servers that process the payment. The use of Secure Socket Layer (SSL) technology means that all personal information, such as your credit card number, will be encrypted and transmitted in a completely secure manner as it travels across the Internet.

If your browser supports SSL (all modern browsers do), and if you entered our site via our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise the transmission of your personal data may not be protected and GIGAS disclaims any responsibility in this regard.

When you place an order, you become a Registered User. This will save you time when you place other orders in the future – as long as you have filled in your personal details in the purchase area. You can also login to check and modify your personal details, control and manage your products and see and print your bills as well as your order history and status. We may also send Registered Users product information and special offers that we believe may be of interest to them, as well as occasional newsletters. Registered Users can unsubscribe from this service at any time.

Registered users will be asked to provide a Password to log into the gigas.com website. The password will be stored encrypted in our servers and GIGAS personnel will not have access to these passwords in plain text. Should you lose or forget your password we will not be able to retrieve it for you, although we will be able to reset it with a new one. The registered user should keep this password secret and will be responsible for the misuse or communication of this password to other persons. GIGAS will not be held responsible for any access derived of a misuse of the password.

You declare that all personal data provided to us is true and correct at the time and that any changes will be communicated or updated directly in your account area of our website.

As long as you have not refused to receive such information electronically, we use your personal information to identify you as a customer, to process your orders and to send you relevant information regarding your purchases and orders.

E-MAIL ANALYSIS

We use e-mail marketing companies to send you e-mails that you have consented to receive. These e-mails and our website use cookies and pixel tags to help us measure the effectiveness of our e-mail campaigns and to see how visitors use our website. By using pixels in the e-mail and cookies on the website, we can compile information about read e-mails, e-mail format, and can track clicks as well. This information lets us know what percentage of users open an e-mail, if a client's e-mail allows HTML content or plain text, as well as the way they interact with incoming e-mail and subsequent related websites.

Please remember that this information is for our use only – we do not disclose or share this information with any third party. If you do not agree with this, you can change the cookie settings in your browser.

COOKIES AND OTHERS

Cookies

Cookies are small text files that are stored on your hard drive. We use session, language, country and currency cookies. It serves to identify your computer and allow us to store your session information, to improve the security of our website and customize your user experience. A cookie creates a single user identity that avoids you re-logging. We can also use them to help us make our website and our emails work more efficiently and to provide relevant information to marketing. Specifically, we use third-party cookies when tracking, sightseeing and shopping. However, you may change your cookie settings in your browser. If you want to know more about cookies, visit www.allaboutcookies.org.

Web Analysis

This website and online shop uses web analysis technology from third parties like Clicky and Google Analytics to collect visitor data. This data is collected anonymously to be used for marketing and web optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies from our online partners may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. By supplementing our records, this information helps us learn things such as what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our online partner logs the information coming from our site on our behalf, we control how that data may and may not be used.

We also use Coyak: registers a unique ID that identifies the user's device at subsequent visits across sites using the same ad network. The ID is used to target ads. Also used to identify the user's other devices (computers, mobile phones, tablets, etc.) that visit the site. This cookie converts the user ID (email, user name, social media ID) used for logging in to the site into an encrypted value. This value is attached to the device that visited the site

If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of this website analysis tool by turning cookies off in your browser.

Email Analysis

We may use e-mail delivery and marketing companies to send e-mails that you have consented to receive. Pixel tags and cookies are used in those e-mails and at our website to help us measure the effectiveness of our email campaigns and how visitors use our website. Through the use of pixels in the email and cookies in the website, we will gather information about Emails Opened, Email Format and Click Tracking. This information will allows us to understand the percentage of users opening an email, whether their email client allows HTML or plain text content and the way they interact with that email and the subsequent website pages linked.

Please note that this information is for our use only - we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.

ACCESSING AND MODIFYING YOUR DETAILS

You may access and update any of the information we store as a Registered User. In order to do so, please go to our website gigas.com, click on the “CLIENT LOGIN” link at the right top corner and log in entering your login details.

You can also exercise your rights to access, amend, delete and contest the data we have about you. Should you wish to exercise any of these rights, please send us your written request to GIGAS HOSTING, S.A. by post (Avenida de Fuencarral 44, Edif. 1, 28108 Alcobendas, Madrid, SPAIN) or by email to privacy@gigas.com. You can also contact us through our website’s Support section. Do not forget to clearly state the right you wish to exercise.

You may contact the GIGAS HOSTING, SA Data Protection Officer by writing to dpo.cliente@conversia.es or calling 902877192.

You may also approach the competent control authority to make any complaint you think fit.

CUSTOMER DATA STORED IN GIGAS SERVERS

The customer acknowledges and accepts that in the event of a technical issue, exceptionally our engineers might have to access the physical server in which the customer data is store and by doing so in very rare circumstances might access customer data. Should this be the case, our engineers will limit their activities to the fixing of the technical problems without using the access or the data that they might have access to for any other uses.

GIGAS also informs that according to the Spanish Law 25/2007 of 18th of October 2007, that regulates the electronic data communications, GIGAS may have to store and retain certain information for the access of the relevant and legitimate public authorities.

CONTACT US

If you have any other concerns, suggestions or questions about any issues relating to privacy on any of GIGAS online properties, please contact us via e-mail (privacy@gigas.com) or our Support section.