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Portal Guide CloudVoice administration

Content

CloudVoice Service


In this manual, we will explain the functionalities of CloudVoice to configure it from the client user.

Access the following link with your username and password:

CloudVoice Admin Portal

Once logged in, your username will appear in both fields. Also, observe your activated/migrated phone, and you can start configuring the necessary and desired parameters

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1. Create Departments

First, we create the department where we will assign users with extensions.

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In this case, we create the SUPPORT department:

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2. User with extension

Now we create the users with their different extensions, taking into account the base number we have, in this case, we have 200

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We fill in the contact details of the user to be created:

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We add the user identification settings and how to notify the voicemail box:

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We choose the same plan assigned to our phone by default, Legacy service-plan, and add the extension from the same range (200+):

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We would now have our user with configured extension:

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3. Extension Groups

Here we will create a group where we can unify several extensions of the staff, also configuring the call distribution method for calls coming into this group

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4. Call Rules

In this option, we configure what happens to calls when they come into X extensions (we can configure for a user or group)

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We select the group created earlier:

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And we create the new rule with the desired parameters:

Type:

  • No answer
  • Always
  • Busy
  • Out of reach

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Filter:

  • All calls
  • Internal calls
  • External calls
  • Anonymous calls

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To configure a number of our choice, we must select OTHERS > Destination:

  • Voice mailbox
  • Company receptionist
  • Personal number
  • Professional number
  • Reject
  • Others

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We will now have our call forwarding rule configured for the extension group:

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5. Sites | Locations

In this option, we can configure the different SITES that we have with their respective extensions.

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And we would already have our Madrid SITE created, for example.

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6. Call Blocking

Here we can block the calls we want to block so that we don't receive them.

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7. Operators

In this option, we can configure the IVR according to the clients calling the main number, and they can have menu options to redirect calls with their extensions.

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The IVR options are as follows:

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This would be an example of creating an IVR menu with options to transfer calls to X extensions.

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To configure transfers, you must do it in the actions section:

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Technical support

phone: 900 247 000